1. Who is responsible for your information?
DaySure is responsible for handling personal information collected through this website, including information submitted when you request a quote, create an account, buy a policy, manage your policy or submit a claim.
For privacy questions or requests about your personal information, please contact us using the details on our contact page or by emailing privacy@day-sure.co.uk.
2. Information we may collect
- name, date of birth and contact details;
- account credentials and email verification records;
- address and identification information;
- driving licence, vehicle and insurance history information;
- quote, policy, payment and claim information;
- uploaded documents and claim evidence;
- communications with customers and support teams;
- technical, security, device and website usage information; and
- health or other sensitive information where it is relevant to a product, claim or legal requirement.
3. Why we use personal information
- to create and administer customer accounts;
- to prepare quotes and assess eligibility;
- to arrange, issue and administer policies;
- to process payments and refunds;
- to handle claims, enquiries and complaints;
- to verify information and prevent fraud;
- to protect the security of our website and services;
- to meet legal, regulatory and record-keeping obligations;
- to improve our website, products and customer service; and
- to send marketing communications where permitted by law or where you have given consent.
4. Lawful bases for using information
We only use personal information where we have a lawful basis to do so. Depending on the activity, this may include using information because it is needed to provide a quote or policy, to comply with a legal obligation, to pursue legitimate business interests, to protect vital interests, or because you have given consent.
Where we process sensitive information, such as health information or information relating to claims, we will only do so where an additional legal condition applies.
5. Who information may be shared with
- insurers, underwriters, brokers and insurance administrators;
- payment providers, including Stripe;
- identity, fraud-prevention and vehicle-data providers;
- claims handlers, repairers, assessors and professional advisers;
- technology, hosting, email, analytics and security providers;
- regulators, law enforcement or public authorities where required; and
- other parties where sharing is necessary to provide our services.
6. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards where required by data protection law.
7. How long information is kept
We keep personal information only for as long as necessary for the purpose it was collected, including to provide services, manage policies and claims, meet legal and regulatory obligations, resolve disputes, prevent fraud and keep business records.
8. Your rights
Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain uses of your information, request portability, and withdraw consent where we rely on consent.
To make a privacy rights request, please contact us using the details on our contact page or email privacy@day-sure.co.uk.
9. Automated decisions
Some quotes, eligibility checks, pricing decisions or fraud checks may involve automated processing. Where required, we will provide further information and any rights available to you before or during the relevant process.
10. Security
DaySure uses technical and organisational measures intended to protect personal information. No internet, email or storage system can be guaranteed to be completely secure, so you should take care when sending information online.
11. Cookies and similar technologies
We may use cookies and similar technologies to operate the website, remember preferences, improve performance and understand how the website is used. More information is available in our Cookie policy.
12. Questions and complaints
Privacy questions can be sent to privacy@day-sure.co.uk.
You also have the right to raise a complaint with the Information Commissioner's Office if you are unhappy with how your personal information has been handled.